Refund policy

At Teeshaa, every product is crafted with care and attention to detail. Due to the nature of our handcrafted and made-to-order lighting products, returns and refunds are accepted only under specific circumstances.

Returns are applicable solely in cases where a product arrives damaged or has a manufacturing defect. Any such issue must be reported within forty-eight hours of delivery, along with clear photographs or videos showing the damage or defect. Requests raised after this period may not be eligible for review.

Products that are custom-made, made-to-order, or specially commissioned are not eligible for returns, exchanges, or refunds. Natural variations in materials such as alabaster, including differences in color, texture, or veining, are inherent to the material and are not considered defects.

Once a return request is approved, the product must be returned in its original condition and packaging. Teeshaa reserves the right to inspect the returned item before processing any refund or replacement.

Refunds, if approved, will be issued through the original mode of payment within a reasonable timeframe after inspection. Shipping and handling charges, if applicable, are non-refundable unless the return is due to a verified manufacturing defect or transit damage.

Teeshaa is not responsible for damages caused due to improper installation, misuse, mishandling, or normal wear and tear after delivery.

By placing an order on our website, you acknowledge and agree to this return and refund policy.

For any questions or assistance regarding returns or refunds, 
you may contact us at info@teeshaa.in